Snow removal and excavation supportStorm questions and billing, same office
Call us or use the contact form, and the family office will take it from there.
General inquiries
Three inboxes, one family office
Pick the inbox that fits, and the right person will get back to you. In a storm, check the tracker first. If we missed you, the system in our tractors usually catches it, and Premium customers get priority.
Storm and general support
Storm or service questions
A missed driveway, storm timing, driveway markers, or anything about how your service is running.
support@choreguys.caSales support
Quotes and sign-ups
Season sign-ups, plan changes, excavation quotes, service area questions, and pricing.
sales@choreguys.caPayments support
Invoices and payments
Invoices, receipts, payment methods, and balances on a seasonal agreement.
accounts@choreguys.caSnow removal FAQ
Common questions
When do you clear my driveway?
Premium is dispatched when city crews are dispatched and services your driveway every time the road is cleared, 24/7. Economy clears once at the end of the storm, after the city crews finish.
How do I know my driveway was cleared?
Every visit is GPS-verified. You can watch our tractors on the live tracker, opt in to driveway alerts, and rate every visit. If a driveway is ever missed, the system in the tractor flags it right away. Since we added that system in 2024, calls about missed driveways have dropped below 3%.
Is this safe on interlock?
Yes. Our hybrid rear blowers, including live edge models whose blades flex to follow the pavement, pull snow away instead of scraping like a highway plow. Our operators are trained to give driveways a careful finish.
Where do you service?
Residential driveways in Moncton North. Premium and Economy are both available across our service area. When you sign up, we confirm your address is covered.
How do I get support during a storm?
Call 506.388.5308 or email sales@choreguys.ca. Premium includes priority support. Billing questions go through the same office team.